With its fixed and mobile networks, KPN is literally rooted in the Netherlands. Every Dutch person - KPN customer or not - makes daily use of our network - directly or indirectly: from fiber optic connections in the ground to matrix signs above motorways, from the mobile 4G network to radio broadcasts.

Our customers recognize KPN for the quality and reliability of our networks and services, our high security standards and the sustainable way we run our business. Looking back at 2019, I am proud to see how committed our entire workforce was to delivering KPN’s services to our customers, in helping to execute our strategy and to delivering on our financial objectives.

Within KPN we are fully aware that the status quo is not an option, given the speed of digitalization in society. We therefore have a clear strategy in place to achieve organic sustainable growth. 2019 was the first full year of executing our three-pillar strategy, which is based on building the best network, focusing on profitable growth segments, and accelerating the simplification and digitalization of our organization.